Returns Policy

All returns must be sent by registered post and are the responsibility of the customer until they reach the office of PFG Wholesale.
If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items, however shipping charges are non-refundable.

Faulty Products / Damaged Items

In the unlikely event that an item sent to you is found to be faulty or has been damaged during transit, PFG Wholesale must be notified within 7 days of receipt of your item. Items that are found by PFG Wholesale to be faulty/damaged in transit will be replaced or refunded.

Exchanges

If you would like to exchange your item for a different product in our range, you may do so within 7 days of receiving item. Items returned must be sent by registered post and in a new and unused condition.

The cost of returning the item is the responsibility of the customer.  We highly recommend all returns are sent by registered post, as the responsibility of the item is the customers until they reach the office of PFG Wholesale Jewellers.

Please include a letter stating exactly the item you would like to exchange for.  Don’t forget to include all your contact and order details for quick turnaround time.  We will contact you if additional payment is required.