Customer Service

PFG Wholesale is 100% Australian Owned & Operated Business

PAYMENT INFORMATION

All prices are quoted in Australian Dollars

All orders must be paid for in full before any goods will be shipped

All credit/debit card details are encrypted using a secure ordering system

PFG Wholesale does not share any information (personal or financial) with any third party

Payment Options

  • All Australian based customers have the option to pay by PayPal, Credit Card, AfterPay or Bank Transfer.
  • To avoid a delay in shipping, please email us if you make a direct deposit to ensure we easily match your payment to your purchase! 

SHIPPING INFORMATION

All orders received and paid for by 1pm AEST are usually shipped on the same day if possible (not including Weekends or Australian Public Holidays).

We offer combined shipping for all orders.

Returns

All returns must be sent by registered post and are the responsibility of the customer until they reach the office of PFG Wholesale Jewellers.

If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items, however shipping charges are non-refundable.

Faulty Products / Damaged Items

In the unlikely event that an item sent to you is found to be faulty or has been damaged during transit, PFG Wholesale Jewellers must be notified within 7 days of receipt of your item. Items that are found by PFG Wholesale Jewellers to be faulty/damaged in transit will be replaced or refunded.

Exchanges

If you would like to exchange your item for a different product in our range, you may do so within 7 days of receiving them. Items returned must be sent by registered post and in a new and unused condition. 

The cost of returning the item is the responsibility of the customer.  We highly recommend all returns are sent by registered post, as the responsibility of the item is the customers until they reach the office of PFG Wholesale Jewellers.

Please include a letter stating exactly the item you would like to exchange for.  Don’t forget to include all your contact and order details for quick turnaround time.  We will contact you if additional payment is required.

GENERAL INFORMATION

Jewellery sold by PFG Wholesale Jewellers has not been sterilised! All jewellery for piercings should be cleaned and sterilised before use.

As jewellery is subject to wear and tear, PFG Wholesale Jewellers cannot guarantee for normal day-to-day wear and tear.

Please note that all pictures on our website are not to scale. Please read the product descriptions carefully to ensure you are selecting the correct sized item. All photographs of jewellery have been enlarged to show detail.

We endeavor to be consistent with the photographs shown, however slight variances in colour and design may occur.